Important information about your LeasePlan fuel cards

Here is some important information for LeasePlan fuel and service card users: remember your PIN. Don’t write it on the card and don’t keep the PIN and card together in your wallet. The magnetic strip has to be intact for the card to work. To protect it, keep it away from car radios, loudspeakers and magnets and do not expose it to sunlight.

When you use your fuel card for payments, enter both your four-digit PIN and the car’s mileage reading.

Ask the fuel station attendant to provide you with copies of the receipts so that you can check them and sign them. Retain the receipt that is given to you for your own records.

When you return or exchange the vehicle, deactivate the card by cutting through the magnetic strip. Fleet managers who cannot deactivate a card themselves can ask LeasePlan to put a block on the card by sending an e-mail request to the address provided below.

Fuel card loss

Your fuel card has been stolen or you lost it?

Then please inform us immediately: kartenservice.de@leaseplan.com

download vCard

Information for Aral fuel card users

You can use the Aral fuel card in Germany and Europe for cashless refuelling and car wash services – if the card is valid for these services – at all Aral/BP, Agip, Statoil and OMV fuel stations. Additionally, it can be used at all Westfalen fuel stations in Germany.

All fuel stations which accept credit cards have terminals with PIN pads (the cards won’t be accepted without a PIN). Aral, Agip, Statoil and OMV stations which accept fuel cards display the ROUTEX logo.

Information for euroShell fuel card users

You can use the LeasePlan euroShell fuel card in Germany and Europe for cashless refuelling and car wash services – if the card is valid for these services – at almost all Shell and Esso fuel stations, and at AVIA and TOTAL fuel stations in Germany. Exception: In Italy the euroShell fuel card is not accepted at Esso, but at Q8 fuel stations.

All petrol stations which accept credit cards have terminals with PIN pads (the cards won’t be accepted without a PIN). The Shell, Esso, TOTAL and AVIA petrol stations which accept fuel cards have a sign with a stylised M on a yellow background.

FAQs about fuel cards:

When will I receive the fuel card for my new vehicle?

As soon as we know your new car’s registration plate, we will order your fuel card(s), which will be automatically sent to you. Your PIN will be sent in a separate letter for security reasons.

Where is the ID number on the fuel card?

The ID number is the six-digit number on the front of the card.

What happens if I enter the incorrect PIN three times?

If you enter an incorrect PIN three times, the card is automatically blocked for 24 hours. After that you can use it again.

What happens if I forget my PIN?

Send us an e-mail to kartenservice.de@leaseplan.com. We’ll then send you another letter informing you of your PIN.

What happens if I enter the wrong mileage when I pay for fuel with the card?

You cannot change it afterwards. Just enter the correct mileage next time you fill up with fuel. Our system will then automatically correct it.

What happens if my fuel card doesn’t work?

In this case, please pay for your fuel in cash or with your personal debit or credit card. Then let us know as soon as possible that the card is defective so that we can sort it out.

What happens if I lose my card, if it is stolen or if it doesn’t work?

Please inform us without delay by e-mail to kartenservice@leaseplan.de. We’ll block the card and send you a replacement.

What happens when my fuel card is about to expire?

We automatically send you a new fuel card in the expiration month in which the old card expires.

What shall I do with the expired fuel card?

Expired fuel cards should be disposed.

Do I have use the same PIN code for a replacement card?

The PIN code stays the same for replacement fuel cards if the six-digit ID number is the same.

Can I use my fuel card to put fuel in a rental car?

This is possible in principle, but you must obtain your fleet manager’s consent beforehand because you can’t enter the correct mileage and the type of fuel (petrol/diesel) may be different from your leased vehicle’s fuel.

Do I get additional insurance coverage?

You get additional insurance coverage with your LeasePlan fuel and service card. Holders of valid LeasePlan fuel cards with their name on it have insurance cover of EUR 15,000 for death, EUR 30,000 for injury, EUR 60,000 for full incapacity and EUR 500 for recovery costs. The insurance cover starts on the day on which the vehicle is refuelled with the fuel card and remains in force for the next three days. It commences when the car is driven onto the petrol station grounds. Worldwide insurance cover is provided for accidents involving the driver of the vehicle for which the fuel card was issued and drivers of a rental car obtained using the fuel card or via the LeasePlan rental car/card service. Insurance cover also exists on the company premises of the fuel card system’s contractual partners. Accidents when entering or leaving the vehicle are also insured. The rights of the insured party are exercised by the insured party in cases of injury and by his or her estate in the case of death. An accident that is likely to give rise to an indemnity obligation must be notified in writing to LeasePlan within three days. The General Terms & Conditions of Accident Insurance apply (AUB 88) in all other respects.

Tips on how to save fuel

Tips on how to save fuel

Don’t warm up the engine.

There is no need to warm up the engine while stationary. It takes a long time for modern diesel engines to warm up and it is also against the law.

Accelerate quickly.

Accelerate quickly. Keep these high fuel consumption phases short and use the engine’s optimum torque.

Low rev gear changes.

Push the accelerator right down, move up gears quickly and let the vehicle roll in the highest possible gear. If you push the accelerator right down (full acceleration) you save fuel. This is because the throttle valve is opened wide, the engine can draw fuel more freely, warms up faster and then operates with optimum efficiency. Don’t let the car reach maximum revs before you change gear. Change up a gear when you get into the range of 1,500 to 2,500 revs.

Use deceleration fuel cut-off.

Don’t let the vehicle coast (idle consumption is approx. 0.6 l/h), use the engine brake. This activates the deceleration fuel cut-off and saves fuel consumption.

Think ahead and take advantage of momentum.

Watch the traffic, drive smoothly and think ahead. Keep your cool. Leave a good distance between you and the car in front to give yourself more scope for action. Change lanes early if there is an obstacle ahead of you and accelerate/decelerate sensibly.

Switch off the engine.

If you have to remain stationary for any length of time, switch off the engine but leave the ignition on. Switch off the engine whenever practical. If you have it, use the vehicle’s automatic cut-off function. If the engine isn’t running it isn’t using any fuel. It makes sense to switch off the engine if you are stationary for more than 30 seconds. So switch the engine off at every traffic lights, railway crossing or in a traffic jam, even if you’re only going to be stationary for a relatively short time. It won’t hurt the starter motor. When the engine is running idle, it consumes between 0.8 and 1.5 litres of fuel per hour. 3 minutes of running idle uses the same amount of fuel as a 1 kilometre drive at 50 km/h.

Use the cruise control.

Use the cruise control on the motorway and when the traffic is quiet.

Avoid unnecessary loads.

Remove unnecessary loads! Additional consumption: roof racks: approx. 0.7 litres, roof boxes: approx. 1.5 litres, bicycles: approx. 2-4 litres. Think about what you’ve got in your boot. There may be items in there that you don’t need. The rule of thumb is: for every 100 kilograms lower vehicle weight, fuel consumption is reduced by up to 0.5 litres per 100 kilometres.

Remove roof racks.

Roof racks should only be installed when you need them, otherwise you’re consuming unnecessary fuel.

Check tyre pressure.

If the tyre pressure is too low, you aren’t just putting yourself at risk, you’re also using more fuel. The tyres have less traction, wear faster and have high rolling friction, which increases fuel consumption. Select the tyre pressure for a fully loaded vehicle to reduce rolling friction and fuel consumption by up to 5 percent.

Switch off energy draining functions.

Only switch on the air-conditioning when you really need it because it uses a lot of energy. In built-up areas it uses up to 4 litres of fuel, and on the motorway 0.3 to 0.7 litres. It’s more economical to open a window or sun roof when you’re driving in built-up areas, but not on the motorway, because an open window increases air resistance. Park somewhere shady. If that isn’t possible, open all your windows just before you set off so that the air-conditioning doesn’t have to cool down the heat that has accumulated in the vehicle while it was parked. Switch off the heated rear and front windows and seat heating when you don’t need them.

Avoid driving short distances.

When the engine is in the warm-up phase it needs a lot of fuel, the CO2 emissions increase drastically and the wear and tear on the exhaust system is higher. Consumption after a cold start: up to 50l/100 km; after 1 km: approx. 25 l/100 km; after 2 km: approx. 17 l/10 km; after 3 km: approx. 12 l/100 km; after 4 km: approx. 10 l/ 100 km. After 5 km the engine is warm. But, by that time you may already be back and switching off a cold engine.

Keep your foot off the accelerator when you start the car.

Keep your foot off the accelerator when you start the car. Modern, computer-controlled engines perform the ignition process without the need to use the accelerator.