Trainee Office Management Assistant / integrated degree programme student, with LeasePlan since 2016
“I like that even though I’m only a trainee they give me responsibilities and allow me to work in projects!"
llka Houben, International Sales Manager Car Remarketing in Neuss
In September 2016 I started the integrated programme which involves vocational training as office management assistant at LeasePlan and a degree course in business administration at FOM. It’s hard work but manageable, and the combination of vocational training and course work gives me a lot of advantages. At the end of the programme I’ll (hopefully) graduate with my Bachelor of Arts. It’s also great because I can put the things I learn at college into practice at work.
I was immediately interested in LeasePlan’s integrated programme because of its content and because I’m an amateur motor sport enthusiast, so I like cars.
Everything’s turned out just as I’d expected and even better because I’m given responsible tasks to perform, I can collaborate in projects and I’m learning about modern project working methods. Every department has a training officer who I can approach if I have any questions, and he also makes sure that the work we do is varied and interesting. A lot of people at my college haven’t got such a good deal. LeasePlan gets a definite thumbs up from me!
Customer Service Manager for Northern Germany, based in Hamburg, LeasePlan employee since 1996
“I’ve received a lot of support throughout my career at LeasePlan.”
Angelika Martens, Division Manager Customer Service North in Hamburg
My first project as a consultant was one of the most exciting I’ve ever worked on. It involved the integration of a new major customer in an individual master agreement. It wasn’t easy to strike a balance between what the customer wanted and what we were able to offer. Ultimately, though, the customer was satisfied with the solutions I suggested.
In addition to being a consultant I worked as Deputy Customer Service Manager. When the Customer Service Manager went on parental leave I was asked to stand in as Acting Customer Service Manager for Northern Germany. Three years later I was offered the job permanently.
I’ve had a lot of support during my career at LeasePlan, and I’ve had the opportunity to take part in a number of management courses and workshops. One of the most important things for me is the support I’ve received from my managers and from other colleagues with more experience in similar management positions.
The Customer Service Department in each region is responsible for customer support, account management, and customer relationship management. It’s our job to make sure that we have satisfied and loyal customers.
Maintenance Claim Handler at Head Office and LeasePlan employee since 2009
“I like the friendly atmosphere and pleasant working environment at LeasePlan.”
Mario Günther, Maintenance Department in Neuss
Before I joined LeasePlan I was your typical car repair foreman. Today I’m a “desk person” and my engine analyser and wrench are my computer and phone. This job is very different because I’m not working directly with cars, even though I’m still interested in vehicles and vehicle technology.
My colleagues and I know what replacement parts cost. We know the work involved in fitting them and we can assess whether the work stated in repair quotes is appropriate for the repair being carried out. When a new vehicle model is launched it’s my responsibility to calculate the future repair costs for that model. This information about repair costs is included in the calculation of our lease instalment for the vehicle.
I like working at LeasePlan and I like my job. Everyone’s really friendly here. I get on well with all my colleagues and we have an excellent working atmosphere. Although I do have a lot of routine activities, I never know what challenges I’m going to encounter when I get to work.
The experienced car mechanics and foremen in the Maintenance Department approve repairs on leased vehicles and check repair invoices. They also advise customers experiencing technical problems.