In summer, we launched our new Fleet Consulting Plus service. The summer also saw the phase-out of the LeasePlan Driver Manual. It was replaced by a more contemporary and convenient information card for LeasePlan vehicle drivers. And we introduced our new e-supplier online tool for fully electronic new vehicle order processes between us and our new car dealerships.
As a result of the very positive development of business at our successful Used Car Outlet in Neuss we opened another Used Car Outlet in Nuremberg, southern Germany, in 2011. LeasePlan vehicle drivers have been using our “LeasePlan Mobil” iPhone app since May 2011 for convenient mobile access to all our fleet management services. We were the first fleet management company in Germany to set up a Customer Advisory Council at the end of 2011.
In autumn we extended our insurance portfolio with the Risk Retention Plus service. In addition to the benefits of risk retention, the new service also covered returned vehicle damage reducing the vehicle’s value by up to EUR 2,000.
A version of the “LeasePlan Mobile“ app for Android smartphones was introduced.
The year started out with the launch of a unique service when we became the first leasing company to offer company car drivers a free legal advice service. We increased the transparency of our vehicle return procedure by introducing electronic vehicle return documentation. For even greater customer convenience at the used car outlets we now allow them to trade in their old vehicles as a down payment on the vehicle they are purchasing.
LeasePlan was honoured with numerous awards and our customers were able to look forward to many new services. At the beginning of the year LeasePlan received the Supplier Excellence Award from its customer Johnson Controls. Later on in the year LeasePlan Germany was presented with two awards by the LeasePlan Corporation for excellent performance: the Trophy of Excellence and the Country Commercial Excellence Award. At the same time, the entire Group celebrated an addition to the LeasePlan family when LeasePlan Canada commenced operations.
In spring LeasePlan Germany introduced electronic driving license checks as an own service and supplemented its range of consultancy services with the new Risk Management Consulting project type. LeasePlan also introduced new services that allowed it to move into the mobile services segment. Customers were able to reward their employees for choosing smaller company cars for the first time - e.g. with alternative mobility options. This was made possible by the introduction of the Mobility Budget account management service.
At the beginning of the year LeasePlan Germany launched the new Own Damage Fund Plus service. This service provides additional cover for top risks that can occur as a result of acts of nature. In March the management and employees were delighted when LeasePlan Germany was named a “Great Place to Work”.
A few months later LeasePlan celebrated 20 years of expertise in utility vehicle leasing. Manufacturer benchmarks and useful life analyses are just two ingredients of our recipe for success in this segment. They helped LeasePlan Germany to set a new all-time record at the end of the year - with 99,000 vehicles under management.
2016 was associated with two changes. The first was the dynamic adaptation of the website to screen size and the second was the positioning of LeasePlan Germany as a mobility optimiser. In the summer of 2016 the company celebrated a new record. For the first time ever, LeasePlan Germany had a fleet of more than 100,000 vehicles under management.
Over the course of the year LeasePlan launched numerous new services such as FleetPlan, leased LCVs with universal fittings and electronic driver training. Managing Director Johan Friman left the company after ten years at the end of the year.